Dealing with Difficult People: Handle Aggression; Manage Conflict; Motivate Poor Performers (Paperback)

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Description



Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations created by difficult people.
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Dealing with Difficult People" looks at difficult behavior what drives it and how to cope with it. Issues Roy Lilley discusses include: recognizing the seven types of difficult person, handling aggressive people, handling conflict, motivating lazy colleagues, dealing with difficult customers, and handling complaints.
Practical and accessible, this book is recommended for managers looking to improve performance, sales people looking to win more business, or anyone who has to deal with difficult colleagues or the public.

About the Author


Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to "The Guardian," "The Sunday Times, The Telegraph, "BBC News, and BBC Radio."

Praise For…


“Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance.” – Business Executive

Product Details
ISBN: 9780749460280
Publisher: Kogan Page
Publication Date: February 28th, 2010
Pages: 160